Refund policy

Returns & Refunds

We want you to love your IROCKBEADS Co. purchase. If you are not completely satisfied, eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be unworn, unused, and in its original condition and packaging. Proof of purchase is required.

For hygiene and safety reasons, earrings and other pierced jewelry are final sale unless they arrive damaged or defective. Personalized, custom-made, one-of-a-kind pieces and final-sale items are also not eligible for return unless they arrive damaged or defective.

To request a return, please contact us at irockbeads4u@gmail.com before sending your item back. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit-card provider to process the refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at irockbeads4u@gmail.com with your order number and photos of the item so we can make it right.

Exchanges

Because many IROCKBEADS Co. pieces are available in limited quantities, we cannot guarantee exchanges. The easiest option may be to return an eligible item and place a new order for the desired item.

IROCKBEADS Co.